How do we value your privacy – Privacy Statement
CalBank Ghana Limited, its subsidiaries and associate companies (we, us, our) understands that our customers expect us to appropriately treat all personal information collected through this website, intranet, mobile applications and other channels as private and confidential and therefore values the trust placed in our care.
Information We Collect and Use
This refers to data you give us. We collect data through our online forms and live chats such as when you submit questions, request information, or give us feedback, we may ask you for personal information that includes details such as your:
- Email address
- Phone number
- Other data that can be reasonably linked to you as an individual and an account holder
We may also ask you to provide other data relevant to your question, request, or feedback, such as your:
- Geographical location
- Demographic information
- Preferred contact method
We generally do not seek sensitive personal information (e.g., information relating to an individual’s racial or ethnic origin, political opinions or other similar beliefs, health or medical conditions, criminal background, or trade union membership). If you voluntarily provide sensitive personal information for any reason or we are required to collect such information as a result of legal requirements imposed on us, we will, where necessary, obtain your explicit consent and use such information in accordance with this Privacy Statement and applicable law.
Email messages sent to the Bank over the Internet cannot be guaranteed to be completely secure unless email indemnity is in place. The Bank is not responsible for any damages incurred by users if they send a message to the Bank, or if the Bank sends a message to them at their request, over the Internet. The Bank is not responsible in any way for direct, indirect, special or consequential damages arising out of the use of this website. All electronic communication via email are kept for future reference.
Visit to our Website
Users of this website acknowledge that they have the requisite skills and equipment to access this site and are not below the age of 18. Users of this website agree to use the website for lawful purposes only. It is a criminal offence to hack, distort, damage, delete or modify any content or communication on the website, or to hinder or distort the functioning of the site, or illegally introduce data to, or modify the data on the website.
Use of Your Personal Information
We limit the collection and use of non‐public personal information to the minimum we believe is necessary to deliver superior service to you. The information collected on or over this website is to enable us keep internal records, follow your instructions, process your personal information for ordinary business purposes (this includes to open and maintain your account, give effect to transactions, administer claims where applicable, manage our risks and maintain our overall relationship with you), carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services), make sure our business suits your needs and comply with applicable regulations.
Without your personal information, we may not be able to provide or continue to provide you with the products or services that you need.
Information We Share
How We Protect Your Information – Security
We have developed strong security measures to protect customer privacy. We restrict access to non-public personal information about you to any employer or employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with standards to guard your non-public personal information. If you decide to close your account(s) or your account(s) become inactive, we will continue to adhere, as required by law, to the Bank’s current privacy policies and practices.
How We Manage Your Personal Data
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
How Long We Store Your Information
We store personal information as required by law.
This agreement has been read and understood by me. I certify that I am an adult and hereby accept the terms and conditions of use of the CalBank`s website.